Several of my users have been complaining that iGoldmine was not working for them. I am not sure when it quit because iGoldmine sometimes doesn't get used for weeks at a time. But I was pretty sure it was working until sometime in November maybe even towards the end of November.
Anyway, I started researching this and came to find out that I could not run the goldmine executable which is on a network share, from the machine running my iGoldmine server. The iGoldmine server is W2K 2003 server and is just a member server of my domain. The error I was getting when trying to run the goldmine executable was:
"windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
I decided to try and run some other .exe files on different network drives and sure enough, same error on all of them.
Goldmine tech support is usually awesome, but this time they just pooped out on me and had me so mad I had to go get a Dr Pepper to settle down. They didn't want to help at all.
Turns out the issue was with the Internet Explorer Enhanced Security Configuration. You can get to this in Control Panel-Add/Remove Programs/Windows Components/. After that you can check or uncheck the two options: "For administrator Groups" and "For all other user groups". Both were checked, so I unchecked them and then I was able to access files over the network.
I didn't have the same problem logged in as myself. I was able to run those files, other users, however could not and hence the problem. There must have been a windows update that changed the IE config and hence caused this problem. I would have thought the Goldmine folks would have encountered this already, cause it has probably been a month or so.
Tuesday, December 12, 2006
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