Thursday, October 29, 2009

Salesforce.com frustration

We are nearing our limit of 1GB storage space in salesforce.com. I emailed my sales rep about increasing storage and his reply was $1500 for an additional 1GB. After some frantic screaming (by me) he said he had made a mistake and new pricing was actually$750. Anyway it sent me on a tyraid because I feel such a sense of vendor lockin with salesforce and such a prisoner to their EXPENSIVE product line that I did some research on alternatives. My post to a blog that sums up my problems very well eplains my thoughts pretty good. We are currently at 95% usage. See image below for our actual usage right now.

Blog Post: http://forcemonkey.blogspot.com/2009/08/salesforcecom-data-storage-space.html

My Comments:

Great post. This is exactly the problem we have and our stats look exactly like yours. 61% used up in tasks, and our usage grows about 5-7 % per month. Problem is that 15 of our users are sales people who call, email and do stuff all day long. So 50 - 80 tasks is nothing when you consider, emails, calls etc..

It is pretty scary the strangle hold salesforce is applying to my company. The quoted price for more data was at first $1500 per year for 500 meg, but after screaming loud enough he told me he made a mistake and the new pricing was $750. We have 30 users and pay approx $36,000 per year for salesforce. In a world where google gives me 17 GB free, salesforce should be a little more liberal with their storage space. They aren't the only kid on the block any more either.

I could save 70% with sugarcrm and 88% with zoho. Admittedly, especially since we are so comfortable with it, salesforce is still top dog (in my opinion) and worth some extra bucks. But at some point you break the camels back. Then you give up a few features (increasingly fewer) to save $25 to $30 K per year.

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